You can now get Paytm KYC done over video chat

Paytm Payments Bank has introduced its video KYC facility. With this, Paytm users can get their full KYC completed between 9AM and 8PM through a video call. All that is needed for the KYC is the PAN and Aadhaar cards. The entire process is completed within minutes. The facility is being offered to a select user base and soon it will be available for all customers, said the company.

For getting Video KYC complete, users who have not yet completed their full KYC can open their Paytm app and click on the Video KYC tab to begin the verification process. An executive will be assigned, who will guide the customer to complete this process.

“We have continued with our efforts to bring financial inclusion in our country through innovative use of technology. We are already receiving a lot of interest & inquiries from our users, and are in a process of developing a back-end infrastructure that will enable us to complete up to 15,000 Video KYC requests every day,” said Satish Kumar Gupta, CEO & Managing Director, Paytm Payments Bank Ltd.

Apart from Video KYC facility, during the lockdown, Paytm had introduced ‘Cash at Home’ facility for senior and disabled users. Earlier this year, Paytm had also launched a Direct Benefits Transfer (DBT) facility where it allowed users to raise a request to receive the benefits of over 400 government subsidies directly into their savings account.